Returns and Warranty
Last updated:
September 22, 2026
This Returns & Warranty Policy applies to products purchased directly from smartpettools.com.
The website is operated by:
Henan Dinuo Information Technology Co., Ltd.
河南迪诺信息科技有限公司
Registered address:
Room B1303, Torch Park,
No. 1789 Xinfei Avenue,
High-tech Zone, Xinxiang,
Henan Province, China
Contact Us Before Sending a Return
Please contact us before sending any product back.
To request a return or warranty service, email us at:
Please include:
– Your order number
– Your name and email address
– The product name or model
– A brief description of the issue or reason for the return
– Photos or videos when they help explain the issue
Do not send a product to the return address until our support team confirms the return instructions.
Returns
We accept return requests within 30 days.
Before returning a product, please contact us at company@smartpettools.com so that we can review your request and provide the correct return instructions.
The return address is:
Henan Dinuo Information Technology Co., Ltd.
Room B1303, Torch Park,
No. 1789 Xinfei Avenue,
High-tech Zone, Xinxiang,
Henan Province, China
Return shipping instructions, shipping responsibility, and any applicable fees will be confirmed by our support team before the return is sent.
Refunds
After we receive and review a returned product, we will contact you regarding the result of your return request.
If a refund is approved, it will normally be issued to the original payment method. The time required for the refund to appear may depend on your payment provider or bank.
Please contact us if you have not received an approved refund after the applicable processing period.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us at company@smartpettools.com as soon as possible.
Please include:
– Your order number
– A description of the problem
– Clear photos of the product and packaging
– Any relevant delivery information
Our support team will review the information and provide the next steps.
Two-Year Warranty
Our products include a two-year warranty.
If you experience a product problem during the warranty period, please contact us at:
To help us review your warranty request, please provide:
– Your order number
– The product name or model
– A description of the problem
– Photos or videos showing the issue, where applicable
Our support team will review the request and explain the available resolution and next steps.
Warranty Support Process
After receiving your warranty request, we may ask for additional information to understand the problem.
Depending on the situation, the available resolution may include troubleshooting support, replacement, repair, or another solution available under the applicable warranty terms.
Please do not send the product back unless our support team provides return instructions.
Contact Information
For return or warranty support, please contact:
Henan Dinuo Information Technology Co., Ltd.
河南迪诺信息科技有限公司
Email:
company@smartpettools.com
Phone:
+(86) 130-7310-7628
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (UTC+8)
Registered Address:
Room B1303, Torch Park,
No. 1789 Xinfei Avenue,
High-tech Zone, Xinxiang,
Henan Province, China
Applicable Consumer Rights
Nothing in this policy limits any rights or remedies that cannot be waived under applicable consumer protection laws.